We offer a no-risk guarantee, so if you are not entirely happy with your purchase for any reason we will gladly refund the purchase price of the items, provided that you have first notified us within 14 days of receipt. and they are returned within 14 days of notifying us.
All products must be returned in a new, resellable condition. Damaged, marked or stained goods CANNOT be returned. Items which could not be resold due to health/hygiene considerations cannot be refunded. DVD's or other recorded material CANNOT be returned if opened, except for replacement if the goods are faulty.
Custom made or personalised items, which include our saddles, as well as second hand goods, are EXCLUDED from this 14 day returns policy. Please contact us and we will do our best to help you.
Better Saddles is not responsible for returned goods lost or damaged in transit. Always attempt to use the original packaging and we would advise on insuring the goods with your courier.
We will replace any defective item with an identical one whenever possible.
If the item you bought is obsolete or unreplaceable you will be offered an exchange option or a refund.
In order to keep costs down for all customers we will not refund the cost of return postage unless the products are faulty or we have made an error in what we've sent to you.
If you are returning items from outside the UK, please mark clearly on the packaging and the customs declaration that you are returning the goods to the retailer. This should normally help to ensure further custom charges are not incurred.
Any customs charges and/or postal charges incurred through a failure to follow the above returns procedure and/or providing adequate postage will be deducted from your refund.
After 14 days we reserve the right to charge a 25% handling fee for restocking a returned item.