For most packages we use the services of the Royal Mail to deliver your goods within the UK. Some heavy or bulky products may need an extra delivery charge but that will be shown in the product information.
For international deliveries we would generally use standard airmail for smaller items and a courier service for larger items - the shop software will calculate the delivery charge according to package weight and destination. Please note that customers living outside the European Union may incur local taxes and import duties, which may involve slight delays. The customer is solely responsible for the payment of any of these additional charges that may be imposed.
When you make your payment online the processing of your order can start immediately. If you send in a cheque, we have to wait for it to arrive - and clear. Depending on the availability of the products you wish to buy, we either dispatch them to you immediately, wait for them to arrive from a supplier or, when ordering custom-made goods, place an order on your behalf. Each of those will have its own order processing time, which can be anything from same day to 120 days if the item is custom-made e.g. a bespoke saddle.
While Royal Mail makes next working day delivery often possible in the most of the UK, it may take up to 4 days for a parcel to be delivered to remote parts of the country (e.g. Orkney Islands).
As a guideline, please allow 7-28 days for delivery - more for custom-made goods and not easily accessible parts of the world. We would expect, however, that for in stock items you should receive them within 5 working days in the UK. Should there be a significant delay in processing your order, we will contact you for instructions.